You do realise that tickets aren't currently on sale:
http://www.theinquirer.net/gb/inquir...rrounds-v-fest
---------- Post added at 14:56 ---------- Previous post was at 14:48 ----------
Quote:
Originally Posted by Wiggz
I have it! When I enter it it says it's not valid. I've rung VirginMedia customer servuices to confirm that is the correct account number and it is apparently. They wouldn't say if it had been changed. That's my issue. I can't buy them without the correct Account Number.
---------- Post added at 11:37 ---------- Previous post was at 11:10 ----------
oh this is just great. Spoke to a customer service rep you said that they will send the only other account number they have to me. On my missus's email. We haven't used this for ages and subsequently I cannot login. I know the email addy, but can't remember the password! I can't change the password through Virginmedia as it seems that Virgin has something against the fact I'm former NTL and is denying me access to everything
Help!
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This is standard procedure. Remember anyone could (theoretically) get your account number, and without your password, Customer Services cannot verify that you are who you say you are, and aren't just some bloke trying random account numbers, or you aren't someone who has got hold of the account number.
Remember: Virgin can (and possibly would) be prosecuted for discussing your details with anyone without being able to adequately verify the identity of who they reveal the info to. For them to do so is a violation of the Data Protection Act, which, if the people involved are nothing to do with the government, is a very serious matter.
I don't work for Virgin, but where I do, we operate under similar rules when discussing personal data (such as user accounts) with users.