Quote:
Originally Posted by Dunderhead
I was told why they were doing it by VM Customer Service: data cleansing as part of the billing consolidation had revealed customers with loyalty discounts.
Therefore, the letter claiming a billing "mistake" is dishonest.
My NTL bills clearly show: Loyalty Pack BB/ Phone.
My VM bills also show: XL for the price of L Upgrade
And the notes are on my account, according to VM Customer Service.
VM are not being honest and are stiffing their customers, similar letters appear elsewhere online. It's a change of policy, not a billing mistake.
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As far as i see it you can have your services from VM or another company. That is the decision you have to make. Which one will it be because if i am reading this right you are not going to get VM to move on this. ?