Quote:
Originally Posted by BenMcr
Obviously, you mind is made as to why they are doing it, no matter what is said.
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I was told why they were doing it by VM Customer Service: data cleansing as part of the billing consolidation had revealed customers with loyalty discounts.
Therefore, the letter claiming a billing "mistake" is dishonest.
Quote:
Originally Posted by BenMcr
If VM were being completely honest though the letter would may have read (and this is completely my own take on this) "We can't work out what you are supposed to be paying, as it's not in either the VM or ntl price list. So we are going to put you on our standard price for the services you have. If you wish to talk to us about how much you pay please do"
Ntl historically never had any 'loyalty' discounts. Any 'price matching' was done by throwing stuff at an account and hoping it would stick. This is why there are all the problems now.
Only when it became Virgin (or about to be) were proper documented loyalty discounts introduced
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My NTL bills clearly show: Loyalty Pack BB/ Phone.
My VM bills also show: XL for the price of L Upgrade
And the notes are on my account, according to VM Customer Service.
VM are not being honest and are stiffing their customers, similar letters appear elsewhere online. It's a change of policy, not a billing mistake.