Quote:
Originally Posted by Dunderhead
The VM letters *are* dishonest because they say it's about a billing mistake, when it's really about historical loyalty discounts. An honest letter would have just said: "we have reviewed our policy and can't support the old NTL loyalty discounts, but here is our new offer...."
VM are not cleaning up after NTL, they are stiffing their customers and not being honest.
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Obviously, you mind is made as to why they are doing it, no matter what is said.
If VM were being completely honest though the letter would may have read (and this is completely my own take on this) "We can't work out what you are supposed to be paying, as it's not in either the VM or ntl price list. So we are going to put you on our standard price for the services you have. If you wish to talk to us about how much you pay please do"
Ntl historically never had any 'loyalty' discounts. Any 'price matching' was done by throwing stuff at an account and hoping it would stick. This is why there are all the problems now.
Only when it became Virgin (or about to be) were proper documented loyalty discounts introduced