If customer services have read you the notes and it confirms what you were offered VM will honor this without a problem. Its pointless speaking to Customer Care because they can't do anything. Ring and ask to speak to Customer Relations. Explain they situation to them and they will apply a retentions offer to your account without any problem but this time they will apply it in a way that stops it flagging as a error, Most prob saving you a few extra pounds as most deals undercut Sky by £2 or £3.
I din't think the letters were dishonest in the slightest, VM will have picked up the offer as a error on the account most prob with a automated system check. As far a VM are concered these are not commercial agreements because it never authorised staff to make them, but like I said before some staff did. It was the staff member being dishonest not VM. Now VM are having to clean up after them.
---------- Post added at 10:07 ---------- Previous post was at 10:02 ----------
Quote:
Originally Posted by Dunderhead
undercutting the market rate by 50p per month is not a stupid deal, it is a business policy.
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I'm not saying your offer was a stupid deal. In fact if its only undercuttign Sky by 50p it will take Custoemr Relations a few mins to correct and put right. But on some accounts VM have actually been paying the customer each month to be with them, These are the deals that have been pulled and will not be put back on.