Quote:
Originally Posted by Dunderhead
sorry but it wasn't a billing mistake, it was just their business policy at that time..
|
It was never their business practice at all. Some unethical staff would do anything to get a "save" this included offering deals that were not legitimate offers. This included changing a account in such a way that a offer would go on but shouldn't have been there. This was mainly because the old NTL billing system didn't have checks in place to make sure this didn't happen. The old Telewest system which is now VM's main billing system does. This will now show as errors on the account, which is what VM will have picked up on. Do you think the orginal advisor will have left proper notes on the account saying this is what they did. I doubt it which is why now VM have simply picked it up as a billing error.
Also remember that a large number of exNTL Retentions staff were made redundent when they closed a full site and I remember the aftermath where some customers had been given just stupid deals because the staff at the time knew they were on their way out and didn't care anymore.
Quote:
Originally Posted by Dunderhead
NTL were losing customers so they offered discounts to retain customers, in my case they undercut the sky broadband/ phone offer by 50p per month.
My beef with VM is that they are being completely dishonest by dressing this exercise up as a billing mistake, when all they are really doing is reneging on the NTL deals because they don't want to continue the loyalty discounts.
If VM had been honest, I would have more respect for them. But they are not honest and that annoys me to the point of taking my custom elsewhere.
|
Whats the problem. Instead of spitting the dummy out why don't you give them a ring. They do have loyalty discounts that undercut Sky. Then they can apply a offer to your account that is correct and dosn't show on the account as errors. If VM were reneging on the offers they had given they would have pulled the current retention deals which tend to give far greater discount then any of the NTL offers did,
In fact as benmcr has said they have been activly changing customers from the old NTL value packs to the new VM bundles which give customers a slighlty larger discount.