Quote:
Originally Posted by BenMcr
And it is your right to find other providers if the changes Virgin are making are not to your liking
But again, they are a billing mistake. maybe a billing mistake instigated by an advisor, but a billing mistake none the less.
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sorry but it wasn't a billing mistake, it was just their business policy at that time.
Quote:
Originally Posted by BenMcr
It was not ntl's business practise to offer discounts not valid for the services, and they did used to have data clense teams going through the accounts and correcting where they could, just the they were never that thorough, unlike the current teams.
The accounts clean up is going to take quite a while, but once it is done, Virgin's billing will be consistant, and based on a published list of bundles and discounts. Not the ex-ntl way of making it up as you go along
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NTL were losing customers so they offered discounts to retain customers, in my case they undercut the sky broadband/ phone offer by 50p per month.
My beef with VM is that they are being completely dishonest by dressing this exercise up as a billing mistake, when all they are really doing is reneging on the NTL deals because they don't want to continue the loyalty discounts.
If VM had been honest, I would have more respect for them. But they are not honest and that annoys me to the point of taking my custom elsewhere.