Quote:
Originally Posted by Dunderhead
That's fair enough and I think that I will be cancelling because I don't like the way they do business.
The letter I received this morning is extremely patronising (Virgin housestyle though) and implies that I have been undercharged due to an error, rather than VM simply taking the periodic opportunity to re-assess the commercial value of agreements with customers.
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It wasn't though.
Ntl Customer Relations agents had a habit of adding discounts onto an account that weren't valid
I.E Giving a broadband discount to someone who didn't have broadband, a TV discount to someone who didn't have TV etc.
The older billing systems would allow this (god knows why though)
It is this that they are currently picking up on
Now that all TV and phone (and 90% BB billing) is on a single system these errors can be identified and removed.
Anyone who was on an official ex-ntl value pack, remains on that. In fact, sometimes they actually increase the discount to match the current Virgin Bundle