|
Re: VM reneging on ex-NTL competitive discounts
Quote:
Originally Posted by Dunderhead
That's fair enough and I think that I will be cancelling because I don't like the way they do business.
The letter I received this morning is extremely patronising (Virgin housestyle though) and implies that I have been undercharged due to an error, rather than VM simply taking the periodic opportunity to re-assess the commercial value of agreements with customers.
So the letter itself is simply dishonest.
---------- Post added at 14:09 ---------- Previous post was at 14:00 ----------
Under English Law, a contract is concluded on an offer being accepted. Unwritten contracts are enforceable, although harder to determine if disputed. However, in my case, the contracted rate is evidenced by the subsequent billing pattern.
At the time, NTL rates had become uncompetitive so it was fairly understandable why NTL would offer a market-matching rate, rather than an exceptional deal for an individual customer.
|
Clearly, Virgin don't consider the subsequent billing pattern as proof. They seem to have picked it up as an error, hence the letter. I don't know Virgin's billing systems, but it seems that the agent you made the deal with may just have entered the reduced rate, but with no explanation of why it is there.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
|