I also had a problem after the engineer installed my modem, he said theres some phone numbers in with the cd.
After much sweat and pain as it always is when talking to our friends in India
i finally managed to blag a phone number which I called and a very nice guy on the other end guided me through the proccess to get my lappy working. He was an absolute star
and I could even understand his language.
The numbers free, BONUS
give it a go 08009539500
Let me know how it goes