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biscuits · 19-02-2008, 16:07

Thanks for the replies. I've phoned them again and surprise, surprise there was nothing on my a/c about a reduction. However, the guy I spoke to this time (Mohammed Ali !) seemed to know what he was doing and after a bit of bartering we eventually agreed on an upgrade to BB L at £25 per month and a reduction on the cost of the TV and phone services from £57 to £42.50, net saving of £7.50 p.m. Also getting an upgrade to V+ for a one-off £75 charge.

Hopefully they'll follow through with it this time. Twice now I've been promised something on the phone which hasn't happened and I do wonder whether they have a trick of promising something that they won't deliver just to get rid of you.

Don't know, but I think you get through to Retentions by dialling 150 and taking the option "If you're thinking of leaving us".

19-02-2008, 16:07	#5
biscuits cf.member Join Date: Feb 2008 Posts: 2	Re: Can I reduce my bill? Thanks for the replies. I've phoned them again and surprise, surprise there was nothing on my a/c about a reduction. However, the guy I spoke to this time (Mohammed Ali !) seemed to know what he was doing and after a bit of bartering we eventually agreed on an upgrade to BB L at £25 per month and a reduction on the cost of the TV and phone services from £57 to £42.50, net saving of £7.50 p.m. Also getting an upgrade to V+ for a one-off £75 charge. Hopefully they'll follow through with it this time. Twice now I've been promised something on the phone which hasn't happened and I do wonder whether they have a trick of promising something that they won't deliver just to get rid of you. Don't know, but I think you get through to Retentions by dialling 150 and taking the option "If you're thinking of leaving us".