|
Can I reduce my bill?
Hi all,
Just wondering if anyone can advise whether I can get VM to reduce my monthly bill.
I currently pay £57 pm for M Phone and XL TV (+ Sport and Movies) and then separately pay £18 for M Broadband.
I phoned customer services last month to ask why I pay £18 for BB, when the standard price in all adverts now is quoted as £9, and the very pleasant person I spoke to immediately said that this would be reduced to £10 for 6 months, wef from this month, but this hasn't happened and I've still been debited £18.
What is the retentions team I keep reading about? Can they help? How do I contact them?
I want to remain on the same package although I am thinking of upgrading to V+.
Any advice would be gratefully received. Thanks
|