Thread: Not being refunded by the call centre?!
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Old 18-02-2008, 07:59   #6
lostandconfused
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Re: Not being refunded by the call centre?!
Quote:
Originally Posted by esdxc37 View Post
Sorry but CS is not meant to refund cost of calls to tech support it is tech support you are meant to call.

yeah I know this sometimes puts you in a vicious circle of having to get the cost of the call to get the cost of the calls refunded but that is the way it is meant to happen.

Having said that a lot of CS reps will refund the call without the need of a call to tech support.
Yes tech support are meant to credit it after the call. But they have to put the start time, end time, cost and if a refund is due in the CC notes. So, provided there is a note saying it should be credited, but hasnt been done surely it would be a better customer experience for CS to do it on a free line?
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