Quote:
Originally Posted by lostandconfused
You would contact CS to sort it out.
If they are refunded, they will still be shown on the bill, and will be credited under the refunds & adjustments section
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Sorry but CS is not meant to refund cost of calls to tech support it is tech support you are meant to call.
yeah I know this sometimes puts you in a vicious circle of having to get the cost of the call to get the cost of the calls refunded but that is the way it is meant to happen.
Having said that a lot of CS reps will refund the call without the need of a call to tech support.