[Gordon12]

Originally Posted by Bixenons

Did you have any success please???

Just noticed the same problem. Not receiving any attachments be them jpeg or doc. Spoke to Hotline and they reckon it's nothing to do with them. Gave me another to phone ( 09069910001 ) PC Lined whoever they are?

Ntl webmail is ok but as this is happening on 2 pcs', one with oe and avg and the other with outlook and mcafee, surely it's got to be at their end/

Any help much appreciated.

Thanks & regards John

I've just had this reply -

"Ref Kana:918419


Hi there,

Thanks for your email to Virgin Media.

VirginMedia Technical Support would like to help you with your enquiry,
however, we cannot help you this time. The technical support we provide
is in relation to our services and the software applications we endorse.

For this reason, we advise you either contact your vendor, or a PC
Helpline which specialises in the type of support you require.
VirginMedia recommends PC Help, Telephone 0906 991 0001 (calls are
charged at £1 per minute).

I hope the above answers your query, however, should you need further
assistance, please don't hesitate to contact us again.

Just call the Broadband technical Support team on 0906 212 1111 - calls
to this number are charged at 25 pence per minute from a Virgin Media
land line with a 10 pence connection charge. Costs from other land lines
and mobiles may vary. Our team is on hand to help you 24 hours a day, 7
days a week.


Kind regards

(Your Name)
Virgin Media Technical Support Centre"

I've gone back to them saying that it's their service I'm complaining about. That I know of several people on this forum (I gave the link) affected by it. I don't expect a useful reply from whoever it is that doesn't even know he's meant to enter his name.

Gordon.