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marklar77 · 17-02-2008, 10:58

Hi guys!

First post, and prepare for a rant...

Well, after spending many moons on the phone to Mr Branson's broadband rip-off line, I almost had the problem sussed, so, the engineer visit was booked. Just as I was about to click off, the rep told me he would refund the cost of the call. Nice of him, just like they said in the previous 3 calls to them.

Now, this month, we got the bill, and they HAD NOT refunded the price of the call, as they had said resulting in £16 being added to our bill!

Grr...

Who do I contact to sort this mess out?

Mark

(Sirpingalot's mate =P)

17-02-2008, 10:58	#1
marklar77 WTF Join Date: Feb 2008 Location: Merseyside, laaa! Age: 16 Services: 56k Broadband Posts: 17	Not being refunded by the call centre?! Hi guys! First post, and prepare for a rant... Well, after spending many moons on the phone to Mr Branson's broadband rip-off line, I almost had the problem sussed, so, the engineer visit was booked. Just as I was about to click off, the rep told me he would refund the cost of the call. Nice of him, just like they said in the previous 3 calls to them. Now, this month, we got the bill, and they HAD NOT refunded the price of the call, as they had said resulting in £16 being added to our bill! Grr... Who do I contact to sort this mess out? Mark (Sirpingalot's mate =P)