Cable Forum - View Single Post - Help needed please

krys · 09-02-2008, 00:16

Hi there everyone,
I have just had a new Samsung set top box installed after months of problems with a Pace box, anyway then the sound on my old remote control wouldn't work, so i rang Virgin and they gave me loads of codes but none of them worked, so they said right we will send a new one out to you, and that is exactly the same, again, everything but the sound is ok, very strange.

It came with a leaflet explaining things etc, but no luck, So i rang them yet again and he told me that i would have to use my television remote if i can't get the codes to work.

I seem to have 2 lots of codes in the leaflet they sent the Brand list which are 4 numbers long and code list which are 3 numbers, which one is it that i am supposed to program in ??

I was told by faults that this was an automatic remote control and that I wouldn't have to program anything in, but you do have too.

Any help really appreciated.

krys.

09-02-2008, 00:16	#1
krys Inactive Join Date: Apr 2007 Posts: 2	Help needed please - Phillips TV Remote code. Hi there everyone, I have just had a new Samsung set top box installed after months of problems with a Pace box, anyway then the sound on my old remote control wouldn't work, so i rang Virgin and they gave me loads of codes but none of them worked, so they said right we will send a new one out to you, and that is exactly the same, again, everything but the sound is ok, very strange. It came with a leaflet explaining things etc, but no luck, So i rang them yet again and he told me that i would have to use my television remote if i can't get the codes to work. I seem to have 2 lots of codes in the leaflet they sent the Brand list which are 4 numbers long and code list which are 3 numbers, which one is it that i am supposed to program in ?? I was told by faults that this was an automatic remote control and that I wouldn't have to program anything in, but you do have too. Any help really appreciated. krys.