[MrB]

I had this problem - almost opposite the Green Box, next door have it, I was told I couldn't. Eventually, was put through to sales and told to ask to be put through to the Spotters line - was here for less than 5 mins and install on the way (in fact, if I were you I would phone Sales and ask to be put through to Spotters where you leave your details on an answerphone - if sales ask, say someone told you that you needed to check as the system doesn't seem to be showing your address). Of course, it may be that you are unserviceable but it is always reassuring that they have actually checked rather than relying on a computer which can be (and sometimes is) wrong.

Worth a shot.

MrB