[justjohn]

Just an update on this.

Technical support is just a joke and needs serious attention, after costing an absolute fortune in mobile calls from 3 different phones and Asia saying that everything is okay with the modem and the fault is with the PC ranging from network card, windows xp not genuine, settings etc.

It turned out to be the Modem. I ran the tests listed on this forum and was fairly sure it was the modem, I said earlier the phone was not working and an engineer was booked for this morning. Plus another engineer booked for Wednesday for the BB issue which we were informed would likely cost £70 as we have been told the fault was with the PC.

Told my son / daughter in law to ask nicely if he could have a shufty at the BB while he was here. Phone engineer was really helpful, fixed the phone by turning it on outside somewhere in the street, it was disabled.

He had a spare modem, stuck it on and hey presto everything is working.

All you have to do is get past Asia and the written script.

Many thanks to all who helped, not racist by any means but this was a mind numbing experience.

again many thanks
John