[Rob]

As the OP, perhaps you could have proferred your viewpoint?

Personally speaking, as a customer, nothing has really changed apart from the brand name. Some things have evolved, but I'd have expected that with any technology, other things have just been a reinvention of the wheel and arguably have degraded. As ever there is lot's of talk of stuff on the horizon, that could bring improvements, but that horizon, as in the days of Cable & Wireless, later ntl, later ntl:telewest, seems at times to be very distant.

Bottom line Virgin Media remain debt ridden. Until such time as that debt can be relieved there will always be limitations in the improvements that can be made.