No-one has
EVER been able to offer Sky Sports for free at any point since it became Virgin Media, not Customer Relations, House Moves, Customer Care. No-one.
Was a well known trick on some of the older billing systems to remove the charge for a service (ie Sky Sports) without actually sending a signal to the box to remove the channels themselves, therefore giving them 'free'.
Lately they have been doing a data clean up of channels recieved by customers and not billed and vice versa. It is also likely that the change to the V+ has 'rehit' the boxes with the official channel line up on the account, therefore removing the Sky Sports
Quote:
I was so angry I told them to come back and take out their Virgin+ box, (I'd rather go to Sky than signing up with them for another 12months, which is compulsory if you have Virgin+ installed). I was told I would lose my £75.00 installation fee - I only had it installed today!
So I now have to stay with Virgin Media until January 08, but believe me I will be moving to Sky as soon as allowed.
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Not true, you have CAN cancel the install of the V+ within 7 days of it going in and get your money back (which is one of the many reasons why the V+ install fee is taken seperately to the bill).
This will put the end of your contract back to June 2008 (as you moved in June 2007, and all housemoves under Virgin reset to a new 12 month contract)
I do understand your frustration, but this is why all offers Customer Relations now do are based on a set list, rather the previous policy of making it up.
At this stage, even if you were to write it, without confirmed notes on the account, you will not get the free Sky Sports back