Hi,
I had v broadband and tv installed on 4th January. However since then I have no Internet. I was assured by the bloke who was installing it that everything would be up and running if I just connect the router to my laptop. I connected three different laptops in last 3 weeks and no result. Spent also 70 quid on calling Virgin Support. Again, no result.
I do not know if it's worth mentioning but I got no CD. I do not even know if I need it to complete the installation. The bloke wasn't very talkative...
I can ping the router, I get IP from DHCP, but that's all.
I logged on to the router as root and checked the Event Log. Every log is critical.
Code:
Cable Modem Event Log
First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 10 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Some more information about the router:
Code:
Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : 00:14:a4:cb:30:81
Serial Number : 0014A4CB3081
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -21.6 dBmV
Downstream SNR : 19.9 dB
Cable Modem Upstream
Upstream Lock : Not Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2
If anyone encountered sth like this or know what those logs mean I would really appreciate it.
Many thanks,