Cable Forum - View Single Post - Why am I paying 59 quid for a 35 package ?

oliver1948uk · 23-01-2008, 22:46

Phone 150 and tell them. If necessary, go through to retentions. Stay calm, polite and with a logical argument and provided you stick to your guns you are sure to get a reduction.

My V+ box is fast and never needs rebooting. Indeed, since I have been on VIP my old Pace V box is also fast and even works with ON DEMAND, which it rarely did before, and only occasionally needs re-booting. So while you are on the phone, tell them about that.

When on 2Mb my speed was rarely berlow 1.9Mb. Now I am on 20Mb I find the speed fluctuates greatly but is generally 16Mb+. So contrary to the impression you may get from this website, there ARE satisfied customers. Persevere and get these matters put right and your monthly charge reduced.

23-01-2008, 22:46	#2
oliver1948uk cf.addict Join Date: Feb 2007 Posts: 107	Re: Why am I paying 59 quid for a 35 package ? Phone 150 and tell them. If necessary, go through to retentions. Stay calm, polite and with a logical argument and provided you stick to your guns you are sure to get a reduction. My V+ box is fast and never needs rebooting. Indeed, since I have been on VIP my old Pace V box is also fast and even works with ON DEMAND, which it rarely did before, and only occasionally needs re-booting. So while you are on the phone, tell them about that. When on 2Mb my speed was rarely berlow 1.9Mb. Now I am on 20Mb I find the speed fluctuates greatly but is generally 16Mb+. So contrary to the impression you may get from this website, there ARE satisfied customers. Persevere and get these matters put right and your monthly charge reduced.