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apskunky · 19-01-2008, 17:20

Virgin wouldn't say no to a port out order for just any reason. From Virgin's end, as long as the Virgin account is still active, details submitted by BT on the order is correct then we will give it. If there is anything wrong with the order, we will respond with the error code and BT will have to correct it and resubmit. [This applies whichever direction the number is going to]. I suggest you speak to BT and ask them to speak to their number ports department as to whether an order was sent and if so, on what grounds. Sometimes i speak to customers who say that we refuse to release the number and demand an explanation. I check the account and tell them that no order has actually been sent to us! But this is only sometimes though.

People usually think we spend our time arguing with competitors about porting numbers but we dont. We actually get along really.

p.s. just read the last post. There is no point ringing VM as we will just tell you that an order needs to be sent by BT. Ensure they do it properly.

19-01-2008, 17:20	#6
apskunky cf.member Join Date: Apr 2007 Posts: 13	Re: Porting number from Virgin to BT Virgin wouldn't say no to a port out order for just any reason. From Virgin's end, as long as the Virgin account is still active, details submitted by BT on the order is correct then we will give it. If there is anything wrong with the order, we will respond with the error code and BT will have to correct it and resubmit. [This applies whichever direction the number is going to]. I suggest you speak to BT and ask them to speak to their number ports department as to whether an order was sent and if so, on what grounds. Sometimes i speak to customers who say that we refuse to release the number and demand an explanation. I check the account and tell them that no order has actually been sent to us! But this is only sometimes though. People usually think we spend our time arguing with competitors about porting numbers but we dont. We actually get along really. p.s. just read the last post. There is no point ringing VM as we will just tell you that an order needs to be sent by BT. Ensure they do it properly.