Quote:
Originally Posted by weesteev
Virgin cant deny porting a number to BT, unless the account is restricted for non payment.
BT on the other hand can refuse to bring a number across if they don't have capacity or if the phone exchange for the new property falls outwith the exchange where the number would normally reside.
Since Openreach was created, BT has proven more and more unreceptive to porting orders from all other operators. This is due to three different arms of BT's porting network not being able to pass numbers between each other.
First thing, speak to Virgin and they can tell you if any port order ha been received in the first place. This will confirm to you if BT are telling porky pies. The likely answer will be that BT have never approached Virgin to take the number. Speaking to BT should confirm that your new office location is served by a different telephone exchange so the number cant be connected there.
Hope some of that makes sense!
|
When I gave up the first time, both sides were accusing the other of not cooperating - if this happens again, what recourse do I have to get the job done, assuming there are no justifiable technical reasons to prevent the transfer?
Ian
---------- Post added at 13:27 ---------- Previous post was at 12:54 ----------
BT has just got back to me saying they should be able to port the number, so fingers crossed!
Ian