Quote:
Originally Posted by ifb-online
I believe that the number was originally a BT number, ported to one of the Virgin predecessors and now to be ported back to BT.
There was no indication of a fundamental problem, like exchange distance/compatibility, it was just a situation where BT claimed Virgin wouldn't proceed and Virgin saying that BT wouldn't play ball... with me piggy in the middle!
Ian
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Virgin cant deny porting a number to BT, unless the account is restricted for non payment.
BT on the other hand can refuse to bring a number across if they don't have capacity or if the phone exchange for the new property falls outwith the exchange where the number would normally reside.
Since Openreach was created, BT has proven more and more unreceptive to porting orders from all other operators. This is due to three different arms of BT's porting network not being able to pass numbers between each other.
First thing, speak to Virgin and they can tell you if any port order ha been received in the first place. This will confirm to you if BT are telling porky pies. The likely answer will be that BT have never approached Virgin to take the number. Speaking to BT should confirm that your new office location is served by a different telephone exchange so the number cant be connected there.
Hope some of that makes sense!