[Rob]

Ok, yes the post is difficult to read, but then so are a large number of posts made on forums. Lets not all keep on and on about it. One single comment would have been enough.

The customer has clearly been messed around far too much. There has to be a reason why the VM records said he was cancelling, and probably that is related to why the phone keeps getting cut off. Probably one of VM's infamous computer says issues. It's still no excuse.

scu11y69, the Cable Forum Team does have high level contacts at Virgin Media who have proven good at cutting to the chase on these sorts of matters. There are no guarantees, but if you PM me some details - account holder name, account number and a contact email and daytime phone number (maybe a mobile), and any other details of the problems that come to mind, we'll forward it and see what they have to say.