[Trent]

Tell me something, why is it that when someone posts a very serious question you guys are all over them just because they didnt punctuate it.. did you understand the point any less? no exactly so quit being hottible and help the guy.

Listen mate you could hope one of the mods here will escalate it for you or look up Virgin Media's main Switchboard number. When the Operator answers the phone ask to speak to the central complaints team. If you get fobed off here then call back and ask to speak to media relations, they have a high level complaints handler contact.

If still no Joy phone customer service and select the options to cancel your service. You will then be put through to retentions. Tell the person who answers the phone you would like them to fix the problems with your service within the next 3 working days or you will be cancelling your contract as VM have not deleived the services you are paying for. Dont get shirty with the guy/Gal on the phone they are trying to help you (well most are) if you are not happy with what retentions purpose then ask to speak to a manager - no call back - insist on escalation and thank the adviser for there help. Explain the situation to the manager and if this doesnt work ask to speak to the Operations Manager, most Ops Managers do not take calls but by asking you show just how far your willing to go.

The key here is do not be rude to the advisers... not even on hold as everything you say on hold is recorded by the call recording system.

if i can help you any further please post back