Exactly you beat me to the post! Outages on in internet should occur no more often then losing regular telephone landline or electric supply.
10 years ago yes the internet and infrastructure was new but now there is no excuse and likewise i work off the net. No service , no money.
Im down in Newton Abbot SW and lost service since 9.20 pm last night till about 40 min ago. Thats a 12 hour outage!!
BTW "I work as a Network Administrator and things sometimes do break and it does take time to fix things you cant just expect someone to be able to fix a problem stright away."
Thats rubbish. I lived in 3rd world country for a number of years and my ADSL only went off once for 3 hours after a hurricane and 4 tropical storms. If they can do it then the super Brits UK should never go off line for more then a few minutes for upgrades. In fact losing electricity was a far bigger problem except i had backup supplies.
