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zav · 07-12-2007, 10:30

Cheers for the reply mick I'll try that next time i have issues....

However I think I was lucky this time in that I got a reasonable reply from an email I sent to VM customer support some time back that hit's on the results I posted above.

Removed names for obvious reasons.

"Hi Mr X
KANA EMAIL REF: XXXXXXX

Thanks for getting in touch with the Virgin Media Support team. We currently have an issue with customers in Yorkshire routing through bbc-gw0-linx.prt0.rbsov.bbc.co.uk. This is showing as hop 10 on your traceroute. This is being investigated but, unfortunately, we do not have a resolution time as yet. If there's anything else we can help with, please let us know. Kind regards,

<Persons name removed>
Econtact Support Team
Virgin Media
KANA EMAIL REF:XXXXXXX"

I hope this will help anyone who's having the same problems.

07-12-2007, 10:30	#3
zav cf.member Join Date: Oct 2007 Posts: 5	Re: No where left to go (slow connection) Cheers for the reply mick I'll try that next time i have issues.... However I think I was lucky this time in that I got a reasonable reply from an email I sent to VM customer support some time back that hit's on the results I posted above. Removed names for obvious reasons. "Hi Mr X KANA EMAIL REF: XXXXXXX Thanks for getting in touch with the Virgin Media Support team. We currently have an issue with customers in Yorkshire routing through bbc-gw0-linx.prt0.rbsov.bbc.co.uk. This is showing as hop 10 on your traceroute. This is being investigated but, unfortunately, we do not have a resolution time as yet. If there's anything else we can help with, please let us know. Kind regards, <Persons name removed> Econtact Support Team Virgin Media KANA EMAIL REF:XXXXXXX" I hope this will help anyone who's having the same problems.