[CrossyX]

I phoned tech about my shoddy service this morning after teh engineer had been out. The engineer was here literally 2 mins and said the line is fine its probably the UBR over subscribed. So i pohned tech support (i phoned through to retentions first who put me through to tech support as i didnt want to pay for the call) to be fair the guy was alright. He said there were 349 people on the 20mb service on the UBR i am on so it was not over subscribed he said 302 of them were online at the time of me calling (at this point i am receiving the full 20mb) the majority of time it goes down is peek times (5-2am ish). He basically said that is was overuse at these times (is this not the same as oversubscribed?) and there is a possability that people are uncapping there modems, which imo even if this was happening why would MY connection drop to 0.5mb -4mb surely it would just be capped at there supposed speed of 5-6mb between theses times? It never really got resolved although he did tell me to ring back again when the speed drops so they can run another test at the time of the speed drop. I have been told so many diffrent things over the last few weeks from the connecion to the modem may need re-wiring as it wears out (WTF) to packet loss (i checked and packet loss max was 18%) to oversubscription and overuse during peak times. Luckly for me i get my new isp this week i only have another month of Virgin and i told them i wasnt paying full price as i was not getting anywhere near the service promised to which suprisingly they agreed and halved my cost.

Crossy