Cable Forum - View Single Post

Begize · 16-11-2007, 07:12

We got a SACM a few years back after constant lock ups of the STB when broadband was under stress.

When the guy installed the modem, he explained that both would stay on for a while whilst I was switched over. He got it up and running but I had to call in to get my account changed - it was such a mess though. After 2 hours constant calling to various call centres (they still had the one in Cardiff then), I finally spoke to a guy who sorted me out and said they would now turn off the STB broadband.

The broadband on the STB stayed on for a few months I think (I checked it occasionally and even toyed with the idea of rigging up both at once) and was only "turned off" when the old STB failed and was replaced.

I'm not sure why you would want to go back - the modem hardly ever needs restarting (once a month maybe as opposed to once or twice a day with the STB). The other benefit was the TV was more reliable too - red button actually sometimes worked, there was less pixellation and the TV guide responded!

16-11-2007, 07:12	#4
Begize cf.addict Join Date: Apr 2004 Location: Stockport Services: XL TV (Virgin V+), 10MB Broadband (NTL 200), Telephone Posts: 288	Re: STB v Modem We got a SACM a few years back after constant lock ups of the STB when broadband was under stress. When the guy installed the modem, he explained that both would stay on for a while whilst I was switched over. He got it up and running but I had to call in to get my account changed - it was such a mess though. After 2 hours constant calling to various call centres (they still had the one in Cardiff then), I finally spoke to a guy who sorted me out and said they would now turn off the STB broadband. The broadband on the STB stayed on for a few months I think (I checked it occasionally and even toyed with the idea of rigging up both at once) and was only "turned off" when the old STB failed and was replaced. I'm not sure why you would want to go back - the modem hardly ever needs restarting (once a month maybe as opposed to once or twice a day with the STB). The other benefit was the TV was more reliable too - red button actually sometimes worked, there was less pixellation and the TV guide responded!