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ktbken · 15-11-2007, 00:43

I seem to have been up till now one of the lucky ones with a 20mb connection in the Leeds area that works as advertised. Until now that its.

I have been running trace routes to various addresses including bbc.co.uk and keep getting spikes of packet loss up to 80%, lasting from a few minutes to 10-20 minutes. This loss appears to be on the first hop of the trace at the 10.***.**.* address which I think is my modem (is that correct?). This is making it imposable to do even simple web surfing as I keep getting page not found errors let alone do any gaming etc.
Any help confirmation about whether it is the modem address or something else, would be appreciated before I put myself at the mercy of customer support.

Thanks

15-11-2007, 00:43	#1
ktbken cf.member Join Date: Feb 2004 Posts: 44	packet loss I seem to have been up till now one of the lucky ones with a 20mb connection in the Leeds area that works as advertised. Until now that its. I have been running trace routes to various addresses including bbc.co.uk and keep getting spikes of packet loss up to 80%, lasting from a few minutes to 10-20 minutes. This loss appears to be on the first hop of the trace at the 10.*..* address which I think is my modem (is that correct?). This is making it imposable to do even simple web surfing as I keep getting page not found errors let alone do any gaming etc. Any help confirmation about whether it is the modem address or something else, would be appreciated before I put myself at the mercy of customer support. Thanks