I think they've managed to mess it up again...
Got a reply to my email saying that it had been passed onto head office for a replacement to be sent out
Followed by another email showing a new order for halo3 at a cost of £0
Then I have a 3rd email timed 1 minute after the 2nd email saying they've issued a refund for the original purchase
I asked them for a replacement OR a refund and if the email is to be believed they've done a replacement AND a refund
Oh well i'm not going to tell them about it their mistake not mine.