Cable Forum - View Single Post

WHISTLED · 20-10-2007, 18:25

TS with sky is shocking! I got through to the front line 'help desk' ok and ran through the basics like turning it on and off and discon/recon through the router settings page but when that didnt work they tried to put me through to TS, after a VERY short time they came back to tell me they are only allowed to hold for 2 mins and I would have to call back later. I id so 3-4 times without ever getting past the front line staff.

Ridiculous situation to be in, I dont mind holding to get through If IU need help but you dont even get the chance

20-10-2007, 18:25	#6
WHISTLED cf.mega poster Join Date: Dec 2005 Posts: 1,392	Re: Can't decide whether to switch or not TS with sky is shocking! I got through to the front line 'help desk' ok and ran through the basics like turning it on and off and discon/recon through the router settings page but when that didnt work they tried to put me through to TS, after a VERY short time they came back to tell me they are only allowed to hold for 2 mins and I would have to call back later. I id so 3-4 times without ever getting past the front line staff. Ridiculous situation to be in, I dont mind holding to get through If IU need help but you dont even get the chance