Quote:
Originally Posted by wendyk
I called to cancel my order & get my money back. I got a very pleasant guy who agtually DID call back as arranged when he had checked he could refund one of teh £29.99 install charges if I agred to wait as apparently loads of boxes have gone out on trial. They sent 1000's lettes out last Tuesday!! They need to know what broadband people have, if the wireless router has spare capacity to run the box & if it is over 2Mb's or something plus a signature. i asked if he could email it but he said they still needed the signature. However, I DID also get a list of the channels available which seem to be most but Sky ones themselves. The DVD channel (7000 I think) is HD. I agreed not to cancel for a couple of weeks to see if I get the 'letter'. So far I have also got 2 months free as I keep complaining about the cost of the calls. As i say..at least I got a Call back and the guy's name & extention #. Any more news from anyone? Thanx for the advice on the D.D. byt the way.
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It sounds to me like you've been had by a silver-tongued, career BS-er who has been employed by Play to try to prevent people doing what you, quite reasonably, have been trying to do - cancel the 'service'.
Unfortunately now you have agreed to wait an additional period of time for them to deliver on their contract with you, there's not a lot you can do about it ... but if I were you, should it come to the end of your 'couple of weeks' - I'd take that to be 14 days from the date of your phone call - I would be on to them again and cancelling, no messing about and no allowing myself to be sweet-talked by anyone.
Sadly you have got absolutely no evidence that a single word this person said to you is true. You have taken rather a lot on trust, when they have given you no reason to trust them.
Please, be careful!