Quote:
Originally Posted by wendyk
I called to cancel my order & get my money back. I got a very pleasant guy who agtually DID call back as arranged when he had checked he could refund one of teh £29.99 install charges if I agred to wait as apparently loads of boxes have gone out on trial.
|
That's not your problem - if you request a refund for a service that you've been charged for but not yet receiving then a refund should be granted without any issues.
Quote:
Originally Posted by wendyk
They sent 1000's letters out last Tuesday!!
|
And? How do we know this is true? Are they stupid? Do they know about the postal strike??
Quote:
Originally Posted by wendyk
They need to know what broadband people have, if the wireless router has spare capacity to run the box & if it is over 2Mb's or something plus a signature.
|
Absolute BS - broadband is broadband to an extent - more delaying tactics - surely you have already signed a contract hence why they've taken money!
Quote:
Originally Posted by wendyk
i asked if he could email it but he said they still needed the signature. However, I DID also get a list of the channels available which seem to be most but Sky ones themselves. The DVD channel (7000 I think) is HD. I agreed not to cancel for a couple of weeks to see if I get the 'letter'. So far I have also got 2 months free as I keep complaining about the cost of the calls. As i say..at least I got a Call back and the guy's name & extension #. Any more news from anyone? Thanx for the advice on the D.D. by the way.
|
Can you post the channel line up here?? If it was me I'd be cancelling as I don't trust them!!