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brundles · 01-10-2007, 10:51

This sounds like it's getting worse and worse for people who have signed up.

Craig - You said you were due to have an install date by the end of September. Have they given you one yet?

Wendy - I'm guessing you're in the same boat as Craig and not only have they taken money from you when you don't have the service they haven't even told you when you will get the service. As LSainsbury says I'd start with cancelling the direct debit at the moment. If they didn't inform you it would be taken and what for originally you may also be able to claim this back through your bank under the DD guarantee but I'm not entirely sure on that bit under these circumstances.

01-10-2007, 10:51	#170
brundles cf.geek Join Date: Jan 2006 Location: Berkshire Posts: 977	Re: Play TV? This sounds like it's getting worse and worse for people who have signed up. Craig - You said you were due to have an install date by the end of September. Have they given you one yet? Wendy - I'm guessing you're in the same boat as Craig and not only have they taken money from you when you don't have the service they haven't even told you when you will get the service. As LSainsbury says I'd start with cancelling the direct debit at the moment. If they didn't inform you it would be taken and what for originally you may also be able to claim this back through your bank under the DD guarantee but I'm not entirely sure on that bit under these circumstances. __________________