Re: What is the Virgin Media definition of "a few"?
Originally Posted by VMCC
When I left Customer Concern had 10s of thousands of letters awaiting reply.
No idea of how many Emails. Also a lot of complaints waiting to be processed on the system (CCCS).
They may outsource the Customer Concern department next in an attempt to resolve the back-log issue. There again is it the outsources causing the issues, I do not mean Liverpool or Swansea but a bit further afield.
Just be truthful
INDIA IS THE PROBLEM
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