Man I'm glad I found this forum! Loads of interesting info and it doesn't half help not to feel alone in fustrations with VM tech support.
I can well understand your problem hearing GSX. I have perfectly good hearing and managed but the guy was fairly high pitched and fast so even I had to concentrate hard. My dad is now hard of hearing and I know he wouldn't have stood a chance as its the high sounds he struggles with.
What is the number for customer relations? Have to say the woman I spoke to about ordering a new modem was excelent. Very nice and helpfull. That was the 150 number. She also gave me an address to write to since I asked if there somewhere I could send a general complaint letter to.
The address is:
Virgin Media Customer Concern
PO Box 50
Wythenshawe
Manchester
M22 0BA
if anyone is interested.
Incidentally we were on NTL and in the past have never had a problem. I know from friends they were notoriously bad for getting bills wrong and stuff but the network? Solid as a rock imo. The only problem we ever had was when we took advantage of the "try 4mb for a month for free offer" back in January. When we cancelled it in the final week they didn't put it back and charged us the 4mb fee. I called them and before I even had chance to tell them how shocking it was that they'd offer a free trial and then not honour a reversion they said they'd put it back and wouldn't charge me. So we got one month of access for free, no questions asked. Can't say fairer than that really
The trouble has only really kicked in for us since Virgin did the rebrand also, since they de-NTL'd our digi box (changed the nice easy to use blue menus to incomprehensible black and red ones) its forever having trouble accessing the VOD stuff. Trying to select a program is normally about 5 rounds of "select -> cancel. Select -> cancel" and so forth.
Quote:
|
Well all the network/Cisco/Engineer type people all from NTL
|
Sorry what does that mean? (the sentence looks a little wrong) Arn't Cisco Engineers the "good guys" who know their ****? I currently have a BSC 2.1 in Computer Science but was thinking doing a Cisco Qualification might be a usefull addition to my skills since I'm already pretty competent with networking and "kinda" (obviously its fustrating at times) enjoy it.
Don't know anything though about life past the end of an ethernet cable alas (ie how cable modems and high TX/RX loads work) which is why talking to the indians is a little difficult cause annoyingly they have one up on me there.
Hmm... I guess maybe I should do a little reading before thursday and find out. I suspect who ever comes to fit the new modem will have a Masters Degree in "Pushing Plugs and Screwing Things In" but just in case I don't get a total muppet, might be an idea to know.