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douglet · 18-09-2007, 07:41

Why not call blueyonder 2nd line, these are the people who support the 1st line techies you speak to and they are based in Liverpool so are all Ex 1st line Liverpool techies well for Ex Telewest customer anyway, just goes to show that the Liverpool 1st liners go on to support India and everyone else so why sack 40 or so of em. Goes to show that IBM/VM don't give a damn about the quality of support customer get.

[Admin edit (Chris T)]: Telephone number removed at request of VM 2nd line support. DIRECT NUMBER FOR 2ND LINE SUPPORT...... when the call tree asks you select the option ATLANTIC PAVILLION. That the Liverpool call centre or atleast will be untill IBM 'RIGHT SIZE' it some more.

---------- Post added at 08:41 ---------- Previous post was at 08:30 ----------

As for changing service provider, your always going to need a BT if your not with cable and i personally don't like ADSL but VM are going really bad. I think as a Telewest customer we were spoilt with the excellent service, but remember VM is only NTL branded red and fluffy and if you read these forums alot of the rubbish is about how bad NTL were.

NTL were awful and when NTL bought Telewest the whole sodid affair became one big NTL cable mess. Well all the network/Cisco/Engineer type people all from NTL.

OH and the network couldn't handle 10meg never mind 20meg and certainly not 50 meg. take it from someone who dealt with customers everyday getting slow speeds on 10 meg because of high TX/RX loads. customers on 2/4 meg were getting better speeds than thos on 10 meg.

The direct number for 2nd line support has been removed at the request of the support desk manager. The 2nd line support team is not customer facing and will refuse to deal with direct requests from customers. Dialling the number results in longer call queues for everyone else and will not help you resolve your problem any quicker.

18-09-2007, 07:41	#13
douglet cf.member Join Date: Sep 2007 Posts: 16	Re: Quality of support Why not call blueyonder 2nd line, these are the people who support the 1st line techies you speak to and they are based in Liverpool so are all Ex 1st line Liverpool techies well for Ex Telewest customer anyway, just goes to show that the Liverpool 1st liners go on to support India and everyone else so why sack 40 or so of em. Goes to show that IBM/VM don't give a damn about the quality of support customer get. [Admin edit (Chris T)]: Telephone number removed at request of VM 2nd line support. DIRECT NUMBER FOR 2ND LINE SUPPORT...... when the call tree asks you select the option ATLANTIC PAVILLION. That the Liverpool call centre or atleast will be untill IBM 'RIGHT SIZE' it some more. ---------- Post added at 08:41 ---------- Previous post was at 08:30 ---------- As for changing service provider, your always going to need a BT if your not with cable and i personally don't like ADSL but VM are going really bad. I think as a Telewest customer we were spoilt with the excellent service, but remember VM is only NTL branded red and fluffy and if you read these forums alot of the rubbish is about how bad NTL were. NTL were awful and when NTL bought Telewest the whole sodid affair became one big NTL cable mess. Well all the network/Cisco/Engineer type people all from NTL. OH and the network couldn't handle 10meg never mind 20meg and certainly not 50 meg. take it from someone who dealt with customers everyday getting slow speeds on 10 meg because of high TX/RX loads. customers on 2/4 meg were getting better speeds than thos on 10 meg. The direct number for 2nd line support has been removed at the request of the support desk manager. The 2nd line support team is not customer facing and will refuse to deal with direct requests from customers. Dialling the number results in longer call queues for everyone else and will not help you resolve your problem any quicker.