[GSX1402]

well although a newby on ere I have been with vm for over 6 years (telewest prior).
never really had problems with service apart from tv until 20mb came out then bb went to pot.
lucky to get 1.5mb not alone anything else.
phoned Techies 4 times on sunday each time was hard work, now i am not racist at all but as I am hard of hearing I could not understand any of them (all india staff) I knew it was not my machine and checked modem (I am a local computer retailer/repair centre)
yet treated like an idiot that knew diddly squat by somebody that was reading from txt book.
After 2 hours of calls and waiting for return calls finally got told there is maintenance work in my area so I asked why they couldn't tell me this in the beginning and they couldn't answer that. To say the lease i was livid so phoned customer relations which I gather was Scotland by the fact person I spoke to was Scottish and she was excellent and understanding. In fact she reimbursed call fee`s lowered my account payment and told me if it persists to notify her and she will arrange compensation for inconvenience of loss of service.
India centre seems total killer to VM