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douglet · 17-09-2007, 12:40

Customer care at VM do an excellent job, generally every cust care rep ive had dealings with are helpfull and know alot about their job.

I have had the displeasure of remotely listening into Indian agents for many months and know first hand the lies and poor service they give. Yes some are excellent but the majority are very poor.

I also know people from the BY learning and development team and know what they think of the Indian agents no names mentioned but they also believe that wasting more time ans effort ont training them is pointless.

17-09-2007, 12:40	#5
douglet cf.member Join Date: Sep 2007 Posts: 16	Re: Quality of support Customer care at VM do an excellent job, generally every cust care rep ive had dealings with are helpfull and know alot about their job. I have had the displeasure of remotely listening into Indian agents for many months and know first hand the lies and poor service they give. Yes some are excellent but the majority are very poor. I also know people from the BY learning and development team and know what they think of the Indian agents no names mentioned but they also believe that wasting more time ans effort ont training them is pointless.