xspeedyx

I work in customer care and yes at certain times it is hard to get thorught but that from about 5 - 8 as that is the time when most people get home from work and wanna pay their bill or query or any other kind of bill and general call. I really dont see why if BY support will not refund a call customer care will as the agent you speak to was not part of the call you had.

At the end of the day each department have a job and it is customer care normally that pick up the ****.

I know you say you loved the job so much but why be so bitter about this like you said you dont need to speak to them for support andthere are only a few outsourced reps that I spoke to that really dont know what they are doing remeber they are reading what to say and it makes a big difference if a customer does whatr they tell them, I would klike the support to be uk based but thats not happening yet as our learning and development team I due to go out tthere for 10 weeks to train them to a high level it cost around £20000 to send one trainer no need to spend that much if vm dont think we can make it better for a customer