ROFL mao what a you have been brainwashed by the IBM train of thought, I actually tained and worked on Telephony before doing BY tech support so yes i did work with these people on a day to day basis, Learning and development know about as much as Richard Branson, and no im not bitter i just think that VM is poorly run partly due to the fact that people like youself love the company.
Oh and yes the diferent systems, ICOMS is a good system Harmonising it all is a good move but call routing problems should have bene foreseen.
im certainly not disgruntled i loved wokring for VM the staff are excellent its just a shame the management are a gang of jumped up bleepers.
thank you
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oh and you can contatc customer care for a reufnd if you can get throug to them