Quote:
Originally Posted by arcamalpha2004
Are there other telco companies behaving the same way?
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Yep, Hayes Customer Solutions used to take calls for various companies including British Gas. They used to release calls on mass to clear the queue some times to keep the figures right. I saw staff log on to a turret on a random extension and just release call after call. People had been queueing for an hour only to be disconnected.
These sort of things go on.
