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thehondasuk@hotm · 03-09-2007, 21:52

Hi
Well am I glad I found this forum. Since November 2006 I have been having a telephone/letter battle to get £30 paid back to us by NTL Freedom. We moved to Tiscali in Nov 06 as in our area NTl were not offering broadband. We have constantly telephoned them each time costing in the region of £2 as they kept us on hold (God am I sick of that stupid music they play when they have you on hold!). This is a long sage and finally I wrote a letter of complaint telling the whole story and each phone call and the name of the person I spoke to at that time...sending it by Recorded Delivery (more damned expense). I have still had no reply....I sent it in July giving them 21 days to respond...nothing...now we are in september. Come November 2007 we will have hit one year of trying to get this money back. I have been promised a cheque in the post in the next four days....then was told sorry this was a mistake a cheque will be in the post in 28 days.....
Im sick to death of it now....When I wrote I asked them to send me the £30 plus a goodwill gesture of at least £10 to reimburse me for all the telephone calls even though this amount is paltry it should really be in the region of £20.
What does it take to get our money back? Thanks Misty

03-09-2007, 21:52	#188
thehondasuk@hotm cf.member Join Date: Sep 2007 Posts: 1	Re: ntl complaints procedures. Hi Well am I glad I found this forum. Since November 2006 I have been having a telephone/letter battle to get £30 paid back to us by NTL Freedom. We moved to Tiscali in Nov 06 as in our area NTl were not offering broadband. We have constantly telephoned them each time costing in the region of £2 as they kept us on hold (God am I sick of that stupid music they play when they have you on hold!). This is a long sage and finally I wrote a letter of complaint telling the whole story and each phone call and the name of the person I spoke to at that time...sending it by Recorded Delivery (more damned expense). I have still had no reply....I sent it in July giving them 21 days to respond...nothing...now we are in september. Come November 2007 we will have hit one year of trying to get this money back. I have been promised a cheque in the post in the next four days....then was told sorry this was a mistake a cheque will be in the post in 28 days..... Im sick to death of it now....When I wrote I asked them to send me the £30 plus a goodwill gesture of at least £10 to reimburse me for all the telephone calls even though this amount is paltry it should really be in the region of £20. What does it take to get our money back? Thanks Misty