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Originally Posted by jgw2001
So in other words you would not buy anything from a new independent company?
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Personally, I would, but not just
any new independent company.
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God help all these new start up businesses across the country.
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Well, the ones with pushy, badly informed sales reps and dodgy websites that don't tell you anything anyway.
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If they deliver the promise service I cant think of any reason for not trying the service. The only thing you would loss out on is the £30 connection charge. I cant think of any reason why the service would be a scam, if it was a scam what do you think they have to gain?
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Several thousand times £30, which is a lot of money. It can and does happen.
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Yes there website is sh** however the service is to be launched on the 1st September and it does take a few months for a decent website to be developed.
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Rubbish. You can put an informative, colourful, static website up in HTML in a couple of days, and pretty it up later when you have time and resources. That they have not done this - and never mind pretty, just quality information would do - speaks volumes to me about what sort of operation they are.
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You also say "can't answer some basic questions", worked in a call centre my self, they will only tell the staff what they need to know with little or no practical training.
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Then you have worked in some crap call centres. Internal Communications is my area of business, and I can assure you that 'need to know' is
not a good way of doing business. It is not how I operate and it is not how companies I have worked for operate. The only place that gets you is in a big mess and losing money. If that's how Play are treating their staff, then they really are doomed from the start.
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You should also remeber iptv services are being launched over the next few months by orange, o2, virgin(adsl), pace, tiscali (expanded service) apple tv and a few others, do you have any information on these services? Why should playtv be any different from other iptv service limited the information before launch?
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Credible brands, industry-leading expertise, recognisable customer relations procedures ... will that do for starters?