Quote:
Originally Posted by Bluey69
I think the problem is that the staff at Virgin Media are probably the staff that were at NTL and still have the NTL mentality and not Virgin's.
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It's not a case of mentality, it's a case of same old same old. Informed that things will get better everytime there is a shake up. And it never gets any better at all. You are still treat in the same manner as before. Virgin Mobile staff would be shell shocked to see the way that ex ntl staff are still treated.