Quote:
Originally Posted by Arthurgray50@blu
If you contact VM, nine times out of ten, they will put the phone down on you, then they will pass you to someone else, then an engineer will come on the and tell you, what you already know,you switch off etc, l have a cable box at the end of my road, it has been OPEN for the past MONTH, an yet there has been cable vans down out road. I think it is about time VM put the customer first |
Nine time out of ten is exsessive for any company. Doubt its that bad for customers. No major sized company puts customers first. They're running a business, not a personal service. They put shareholders and profits first.
Virgins policy is to put the staff first, keep them happy and the customers are which in turn makes profits and the shareholders running to the bank happy. Shame this hasn't filtered into the Virgin Media part of the Virgin Group
